Selecting an HVAC contractor is an important decision that you shouldn’t make without doing some homework to be sure you’re making the best choice.
First, find a contractor who will ask you about your wants and needs and actually listen to you. With that tidbit, they should be able to show you up to four options from which you can select.
When they schedule your installation, is it when you want to have it done, or when they can get to it? Will your contractor pull a permit on every job? Doing so will make certain that it meets all of your local codes.
HVAC system installation is not a DIY job and a successful installation requires a contractor that is skilled in a variety of areas, from load calculation to piping and a lot of steps in between. You could get the top-of-the-line system, but if it’s not installed correctly you may not get top-of-the-line performance.
Here are some other questions to help you make the best choice while researching your HVAC contractor.
Are They Certified?
NATE (North American Technician Excellence) is the largest nonprofit certification organization for HVAC technicians. Certified technicians have demonstrated their knowledge in the HVAC industry by passing real-world and specialized tests created by a committee of industry experts. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will offer you peace of mind knowing your contractor has undergone in-depth professional training.
Can they provide references or referrals?
A professional HVAC company will be able to provide you with a list of recent customers that you can refer to and verify the quality of their company’s work. Chat with their list of references and ask about their project and if they’d recommend the company.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to look at the consumer ratings of an HVAC contractor and you’ll be shown any customer complaints against a company. The ACCA is a nonprofit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be dedicated to their profession and will be able to provide referrals for previous work.
Another option is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are typically the most valuable recommendations because they are coming from people you know. You’ll find out who to talk to and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors rely on positive word-of-mouth, so if someone you trust stands by them it’s likely they’ll do reliable work for you too.
Do you know if they’re licensed and insured?
Not all states require licensure for heating and cooling contractors, but nearly all of them do. It’s easy to search online to determine if your state requires a license so you know whether or not to ask for one when getting quotes from a contractor. The reason a lot of states require licenses is simply to guard you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably best to look elsewhere to help get around any potential concerns.
When should you ask about these questions?
The best time to ask questions and find an HVAC contractor is right now, before something happens to your system. Get your furnace checked out while it’s working properly and arrange your routine maintenance.
Your family’s health, comfort and safety is our business at Precision Mechanical in Rapid City. Our HVAC pros would be happy to answer any and all of your questions. Call us at 605-206-3766. We look forward to becoming your partner in keeping your system running safely and efficiently.
